Keep candidates engaged with every message in one place. Send emails, texts, and InMails without switching tools or losing track of conversations.
Send detailed updates by email, quick reminders by SMS, or reach sourced candidates via InMail. Everything works together, without managing separate tools.
Messages are stored against the candidate record, with a clear history of communication. Built-in controls and integrations help you stay aligned with GDPR and local regulations.
Trigger emails and SMS to be sent at the right moment, and just let them run. Candidates get timely updates, and your team focuses on the conversations that matter.
reduction in time to hire
casting day coordination
candidate communication
candidate engagement
candidate trust
reliance on paid ads
risk of candidates stalling
visibility for TA leaders and stakeholders
employees supported in the states
visibility on all candidates
locations supported
hiring manager adoption
Candidate communication software is a tool or set of tools that enables recruiting teams to communicate with candidates throughout the hiring process. It typically covers email, SMS, and sometimes messaging integrations. The most efficient approach is a platform that includes these tools natively — so messages are attached to the candidate record and visible to the whole team without a separate tool.
The main channels for candidate communication are email, SMS text messaging, and LinkedIn InMail. Email is the most common but has lower open rates compared to SMS. SMS is effective for time-sensitive messages like interview confirmations and reminders, and recruiting deskless positions, such as drivers, warehouse workers, and shop floor staff. LinkedIn InMail is useful for professional and corporate candidates who have come through the sourcing activity. Pinpoint supports all three channels natively, in a single candidate record.
Poor communication is one of the top reasons candidates drop out of a hiring process or form a negative impression of an employer brand. Candidates who don't hear back after applying, or who can't get an update on where they stand, often withdraw or accept other offers. Timely, consistent communication keeps candidates engaged, reduces ghosting, and signals that your organization respects people's time.
In Pinpoint, automated candidate communications are designed around timing, context, and relevance, not just stage changes. You can trigger emails and SMS based on key moments in the hiring process, like when a candidate applies, schedules an interview, needs a reminder, or has been waiting without an update.
Templates are set up once and personalized with candidate and role details, then sent automatically at the right point in the journey. That means candidates hear from you when it matters, with the right message, without your team having to manage every touchpoint manually.
The best candidate communication software depends on your team's setup and the channels you use most. For mid-market to enterprise hiring teams, the most efficient approach is to choose an ATS that includes communication tools natively so you're not managing separate tools for email, SMS, and messaging. Pinpoint includes two-way email, SMS, and LinkedIn InMail in one platform, with automation, templates, and full message history in the candidate record.
Yes. Candidates can revoke their application, manage their communication preferences, and delete their personal data (if your configuration allows it) at any time. This gives candidates control over their data and simplifies your compliance with global data privacy regulations.
Yes. Pinpoint includes a number of features to enable compliance with global privacy regulations, including a candidate-facing portal for managing communication preferences, granular consent options, and data retention periods that are configurable by region.
Data retention periods are configurable by region, so you can manage compliance for different geographies from within the platform. The communication history is managed in line with those data retention periods.
