Candidate experience survey software
Find out what candidates really think of your hiring process
Automatically collect feedback from every hired and rejected candidate, track your NPS, and spot where your process needs work.
Get actionable feedback, and improve your candidate experience
After a candidate is hired or rejected, Pinpoint sends the survey based on the timing you choose, so your team doesn’t have to remember or follow up.
Break results down by team, role, location, or hiring manager to find out where the experience is working (and where it isn’t.)
Include your own questions to explore specific parts of your process, whether that’s interviews, communication, or speed.
Survey results live alongside your roles, pipelines, and reports, so you can review and act on them without switching tools.
Candidate surveys built to fit your hiring process
Configurable survey timing
Custom survey questions
Optional candidate comments
Branded survey emails and pages
Interview-based survey targeting
Stage-based survey filtering
Results by team and hiring manager
Built-in reporting dashboard
Fully integrated with your ATS
Chosen by leading talent acquisition and HR teams
Hospitality
65%
reduction in time to hire
Streamlined
casting day coordination
Increased
candidate communication
“With these new tools, we’ve set a good foundation to scale our hiring while maintaining our culture and delivering a really great candidate and employee experience.”
Michael Easton
Nonprofit
Strengthened
candidate engagement
Increased
candidate trust
Reduced
reliance on paid ads
“Pinpoint has completely changed how we work. We're more efficient, more consistent, and better equipped to give every candidate a great experience.”
Emma Bishop
Professional Services
Lower
risk of candidates stalling
Improved
visibility for TA leaders and stakeholders
3,500
employees supported in the states
“I just love that I can manage everything and every role in one place without having to jump between systems.”
Liz Mellor
Retail
Centralized
visibility on all candidates
100+
locations supported
Strengthened
hiring manager adoption
“It’s been really lovely using Pinpoint to align things a bit more. Across the board now, all of our candidates are getting a more similar experience, and the communication they’re getting is much stronger.”
Adam Barnes
Improve your hiring process with real feedback
Use candidate insights to fix gaps, improve experience, and hire more effectively.
G2
4.8
Capterra
4.8
SSR
4.8
Candidate experience survey FAQs
Candidate NPS is calculated as the percentage of promoters (candidates scoring 9–10) minus the percentage of detractors (candidates scoring 0–6). Passives (7–8) are excluded from the calculation. The result is a score between -100 and +100. A score above zero means more promoters than detractors. Most organisations aim for a positive NPS and track it over time as a measure of process improvement.
There's no universal benchmark, but a positive score (above 0) indicates that more candidates are advocating for your process than criticising it. Scores above +20 are generally considered good; above +50 is excellent. The most useful thing you can do with your candidate NPS is track it over time — so you can see whether changes to your process are improving or worsening the experience you deliver.
Yes. Pinpoint's candidate survey reporting lets you filter results by location, department, job, and hiring manager. This means you can identify pockets of poor experience that an overall average would obscure — a strong company-level NPS can hide a problematic experience in one region, with one hiring manager, or on one team.
No. Once a candidate submits their score and any optional comments, their response is final. If they click the original survey email again, they'll be shown the thank you page rather than the survey form.
You control this. In Pinpoint's survey settings, you set how many days after a candidate's experience ends the survey email is sent. The candidate experience is considered to end when they're moved to the hired stage, or when they're rejected and tagged with a rejection reason.
You enable candidate surveys in Pinpoint's settings and configure the email message, thank you text, and send timing. Once enabled, Pinpoint automatically sends surveys to candidates when they're hired or rejected — no manual intervention required. Results are visible in the Insights section, broken down by location, department, job, and hiring managers.
Yes. Pinpoint lets you add custom questions to every candidate survey. These appear after the NPS rating and are always optional for candidates to answer. You can use them to dig into specific parts of your process — the application form, the interview, communication speed, or anything else you want to understand better.
Yes. Pinpoint's survey configuration includes a preview of both the email candidates receive and the branded response page they're taken to when they click through. You can review both before enabling surveys.