Hospitality applicant tracking system
Keep every shift covered across every location
From front-of-house to back-of-house, Pinpoint helps hospitality teams hire quickly, stay organized, and keep roles filled across sites, shifts, and seasons.
Chosen by global hospitality hiring teams
Hospitality hiring that keeps up with your operations
Hire faster while giving candidates a smooth experience across all locations, even as demand changes day to day.
Fill roles before candidates go elsewhere
Keep applications moving quickly and reduce delays between stages, so candidates don’t drop out or accept other offers while waiting.
Seasonal hiring without rebuilding your process
Run high-volume seasonal campaigns with templated roles, workflows, and communications, then scale everything back cleanly when peak season ends.
Keep candidates warm before roles open
Previous applicants, seasonal staff, and near-hires stay in your pipeline, so you have people to contact before a role is even live.
Hiring managers who can move independently
GMs and site managers review candidates, schedule interviews, and keep roles moving from any device, without waiting on HR at every step.
Site-level autonomy with group-wide visibility
Each location manages its own hiring while central teams maintain visibility across sites, roles, and hiring progress.
A candidate experience that reflects your brand
A smooth, mobile-friendly process with quick responses gives candidates a strong first impression before they even start.
“Having everything within one flow hosted by Pinpoint, the career site, into the application, and how we manage the application internally, all in one platform, has made everything much smoother.”
Michael Easton
Head of Employee Value Proposition, citizenM
Built for fast-moving hospitality hiring
Mobile-first applications
Pinpoint's application forms are fully mobile-optimized and configurable, so candidates can apply in minutes from their phone with no login required. Add QR codes to in-venue job ads, event stands, or social posts, and every application flows into a single pipeline.
Seasonal talent pools
Surface candidates from your talent pool each time a new role opens up. Tag previous seasonal workers, event staff, and strong applicants who were not hired yet, then reach out with targeted messages when the next peak approaches.
Workflow automation
Pinpoint automates the repetitive tasks that eat into your team's time: screening candidates with knockout questions, scheduling interviews based on live calendar availability, sending follow-up messages, and progressing or rejecting applicants at volume.
Employee referrals
Pinpoint's employee referral tools make it easy for your existing team to refer candidates and easy for HR to track, manage, and reward those referrals.
Everything retail teams need in one ATS
Store-level and regional access controls
Seasonal campaign activation and management
High-volume floor-staff hiring workflows
Right-to-work verification via Certn
Mobile-optimized application experience
Anonymous shortlisting for fairer sifting
Graduate retail management scheme pipelines
Fast-track offer workflows
Brand-consistent careers site by location
Interview scheduling and coordination
Offer management and approvals
Structured competency scorecards for management roles
Reporting by store, region, and brand
Indeed, Adzuna, and retail board integrations
Talent pools for seasonal returners and alumni
GDPR-compliant candidate records
Hospitality
65%
reduction in time to hire
Streamlined
casting day coordination
Increased
candidate communication
“With these new tools, we’ve set a good foundation to scale our hiring while maintaining our culture and delivering a really great candidate and employee experience.”
Michael Easton
Nonprofit
Strengthened
candidate engagement
Increased
candidate trust
Reduced
reliance on paid ads
“Pinpoint has completely changed how we work. We're more efficient, more consistent, and better equipped to give every candidate a great experience.”
Emma Bishop
Professional Services
Lower
risk of candidates stalling
Improved
visibility for TA leaders and stakeholders
3,500
employees supported in the states
“I just love that I can manage everything and every role in one place without having to jump between systems.”
Liz Mellor
Retail
Centralized
visibility on all candidates
100+
locations supported
Strengthened
hiring manager adoption
“It’s been really lovely using Pinpoint to align things a bit more. Across the board now, all of our candidates are getting a more similar experience, and the communication they’re getting is much stronger.”
Adam Barnes
Trusted by global hospitality teams
4.8
4.8
4.8
One system for every hospitality hire
Book a demo, and we'll show you how Pinpoint helps you fill roles quickly while keeping processes consistent across your sites and teams.
G2
4.8
Capterra
4.8
SSR
4.8
Yes. Pinpoint is built for organizations that hire across multiple locations, with different teams and different role types at each one. Whether you operate hotels, restaurants, or both, you can configure site-level access, group-level reporting, and role-specific workflows all inside the same platform.
Most teams are live within a few weeks. We configure your workflows, site access controls, and job board connections before your first role goes live. If you have seasonal hiring starting soon, we can prioritize getting your campaign templates ready first.
Yes. You can run separate pipelines with different stages, application questions, and processes for front-of-house, kitchen, management, and seasonal roles simultaneously. Each has its own workflow, and all of them are visible from the same dashboard.
Pinpoint removes the bottlenecks that slow hospitality hiring down. Hiring managers are notified immediately when a candidate is ready to review. Offer letters are generated inside the platform. Automated candidate communications keep applicants informed without anyone having to send manual emails. The whole process moves faster without adding work for your team.
Yes. Pinpoint handles both simultaneously. A Christmas seasonal campaign runs at volume with its own stages and bulk communication tools, while a general manager search runs a shorter, more considered process. Both are active at the same time without interfering with each other.
Yes. Pinpoint integrates with Certn for right-to-work verification for UK and international candidates. The check is triggered from the candidate record at the offer stage and the result is linked back automatically, so there's no need to manage it in a separate system.
Yes. Pinpoint's access controls let you decide exactly what each user can do. Site managers can post roles, review applications, and progress candidates within the parameters your central team sets. Central HR keeps visibility and oversight without being a bottleneck for every individual hire.
Yes. Pinpoint's talent pools let you tag former seasonal workers, reliable returners, and strong candidates who didn't get a role last time. When the next peak approaches, you can reach out to people who already know your business before you go back to advertising.
Yes. Pinpoint's application process is mobile-optimized, so candidates can apply quickly and easily from any device. In a sector where many candidates are browsing jobs on their phones between shifts, a slow or desktop-only application process loses people before they start.
Yes. Pinpoint includes a fully customizable careers site where you can feature your culture, values, and team stories. You can create location-specific pages for individual properties, giving each one its own presence while maintaining a consistent group brand.