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Customer success

Get the most out of your ATS

We make Pinpoint work for the way you recruit. We’ll ensure your team is set up for success so you can achieve your recruitment goals year-over-year.

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Implementation

Our team will work with you to configure Pinpoint so it builds on your workflows, only better.

Training

We’ll train your team so they feel comfortable in your unique setup. Plus, you’ll get complete access to our library of free resources.

Support

Unlimited access to support whenever you need it, however you need it.

Customer Success at Pinpoint

We want you to get the most value out of your ATS. We over-invest in our customer success team so you have a partner by your side from implementation onward.

Our team is dedicated to helping you work more efficiently, make more informed decisions, and hire more of the best talent.

Pinpoint has made a world of difference. I can't rate their team highly enough.
Hannah Clarke
Talent Acquisition Manager, River Island

Implementation

Set up Pinpoint to best serve your team

Together, we’ll review your current pain points and define your goals to understand what you want to achieve. Then, we’ll help you design the ATS that will get you there.

We can tailor your implementation to fit your team’s unique needs. Implementation typically includes:
- Clarifying metrics of success
- Reviewing your current setup
- Configuring Pinpoint to work for your team
- Importing historic data into Pinpoint
- Integrating Pinpoint with other tools
- Training for you and your team

Prepare

Scope your project, set a go-live date, and assemble the resources you'll need.

Configure

We’ll collaborate with your team to set everything up for your future users and candidates.

Go Live

Train your internal users, start accepting applications, and receive unlimited help from our team.

The team at Pinpoint have been great. They have been quick to deal with any questions and have ensured we have had a smooth implementation.
Claire Perchard
HR Business Partner, Jersey Electricity

Training

Reach your most important goals faster

Our experts will lead custom trainings during implementation so your whole team is comfortable in the system. If you need a refresher or have a new team member joining, we offer additional training whenever you need it.

In our Help Center you’ll find guided tours and comprehensive how-to guides so your team can learn on-demand.

Explore the Help Center

Support

Help when you need it

Access our support team however you like, whenever you want, as many times as you need. We're here to help you get the most value out of your ATS.

Phone support

Speak to an expert whenever you need with unlimited access to phone support.

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Live chat support

Get help from a human, whenever you need it, right inside Pinpoint.

Email support

Prefer to send an email? We’re available any time. It’s support@pinpointhq.com

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Current response time

Less than 2 minutes

Amanda Harrison CGT
I use the live chat, and there’s no waiting on it. It’s a great experience and we really love talking to you.
Amanda Harrison
HR Generalist & Recruiter, CGT

Got 30 minutes?

Schedule a demo to see how Pinpoint can transform the way you attract, hire, and onboard talent.

No hard sell. Just the chance to see if Pinpoint's right for you.
 

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